Shipping Policy
Order Processing & Shipping:
- Orders are processed and shipped within 7 business days. Delivery takes 12-15 business days, depending on the destination and shipping method.
Shipping Costs:
Shipping costs vary depending on the destination, size, weight, and number of items in your order. To calculate your exact shipping charges, add items to your cart, proceed to checkout, and enter your mailing address. The shipping cost will automatically update and display your total costs.
Delivery Timeframe:
On average, orders are produced and shipped from our facility within 7 business days after purchase. Standard shipping/transit times apply:
- 12-15 business days (depending on the destination and shipping method selected at checkout).
Tracking Information:
Once your order is shipped, you will receive a shipping confirmation email with a tracking code. You can use this code to track your order online at any time.
Delivery Method:
- For orders below $1000 USD, we will deliver your order to your doorstep without requiring a signature.
- For orders above $1000 USD, a signature will be required upon delivery.
Proof of Delivery:
We will provide proof of delivery upon request. However, if a parcel is lost or stolen after delivery, we will not be responsible and cannot offer refunds or replacements.
Dispute Policy:
- Disputes will not be accepted before delivery. Customers must wait until the order is delivered and check the product within 2 days of delivery to report any issues.
- We are committed to resolving all issues fairly and promptly. However, customers must follow the proper procedures outlined in this policy to ensure a smooth resolution process. Please contact us at support@livevlonedievloneshop.com
Incorrect or Damaged Items:
If you receive an incorrect or damaged item, please contact us at support@livevlonedievloneshop.com within 2 days of delivery. For incorrect sizes, we will require 3 images (e.g., chest size, length, and sleeve size) as evidence. Once verified, we will send you the correct product at no additional cost.
Customer Responsibility:
- Customers are responsible for providing accurate shipping information during checkout. We are not liable for delays or failed deliveries caused by incorrect addresses.
- Customers are encouraged to track their orders using the provided tracking code and contact their local post office if the package is marked as “delivered” but not received.
Important Notes:
- We ship products worldwide from our various warehouses.
- Delivery times may vary during peak seasons (e.g., Christmas and holidays).
- For orders marked as “delivered” but not received, please check with your local post office or neighbours before contacting us.
Frequently Asked Questions (FAQ)
1. How long does shipping take?
Orders are shipped within 7 business days. You will receive your order as per the shipping plan selected at checkout, typically in 12-15 business days.
2. Do I need to sign for my delivery?
- No signature is required for orders below $1000 USD.
- A signature is required for orders above $1000 USD.
3. What if my order is marked “delivered” but I haven’t received it?
Check with your local post office or neighbours. We are not responsible for lost or stolen parcels after delivery.
4. What if I receive a damaged or incorrect item?
Contact us within 2 days of delivery at support@livevlonedievloneshop.com with evidence (e.g., images). We will replace the item at no extra cost.